We offer a 14-day return policy from the date you receive your order. Items must be unused, in original condition, and returned with all packaging and accessories. If your product is faulty or damaged on arrival, we will provide a replacement or full refund in line with UK Consumer Rights Act 2015.
Are any purchases final sale?
Most products can be returned within 14 days. However, items that are used, damaged by misuse, or missing parts may not be eligible for a full refund. For hygiene and safety reasons, heavily used items may be partially refunded only.
When will I get my order?
Order Processing & Dispatch Orders are usually processed and dispatched the next working day. In busy periods, processing may take 1–2 working days.
UK Standard Delivery Estimated delivery time is 2–4 working days after dispatch.
Peak Periods During holidays or high-demand periods, delivery may take up to 5–7 working days.
Tracking You will receive a tracking number by email once your order has been dispatched.
Cardiff Same-Day Options For customers within Cardiff city, we may offer:
Same-day local delivery, or
Local collection / pickup
Availability depends on order time, stock, and exact location. Please contact us before ordering to confirm same-day options.
Where are your products manufactured?
Our bicycle accessories are manufactured overseas by trusted suppliers and carefully selected for quality and durability. Each product goes through quality checks before dispatch to ensure it meets our standards for safety and performance for UK riders.
How much does shipping cost?
How can I contact customer support?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Standard UK Delivery: From £2.99
Free Shipping: On orders over £30
Express Delivery (Optional): Calculated at checkout if available
Shipping costs may increase depending on parcel weight, size, and delivery location (for example remote areas or special courier zones).
For customers within Cardiff city, local delivery or collection options may be available depending on location and order time.
